Emails to applications

[Oghma]

Just a reminder that you need to make sure the emails to applications are actually applications and not complaint issues, bug reports or character issue bugs. The application email has been getting a lot of emails lately that are not applications, I've mostly been sending them along to their correct email, either the builder or complaints emails run by those admins.
It's not a chronic problem but, it no doubt affects the time it takes to receive send the email in question to the correct channel.

You should be sending the following emails to applications in my experience:

• *Applications for special character roleplay
  *Applications for groups or character bands that require applications to exist
  *Roleplay ideas, summaries and suggestions
  *Applications for Marriages (currently being revamped)
  *Applications for unregistered faiths or faith related apps that cannot be brought to an imm or fm's attention ingame
  *Applications for pregnancy and babies/adoptions (which are handed over to pregnancy and baby admins)
  *Applications for glory renamed items (this will usually not be undertaken since the glory system is under review and most renames will be done at intervals to benefit players depending on the situation both ic and ooc by the imms and admins involved.)

Things that should be sent either to the builders or complaints emails and not the application email:

• *Kismet losses
  *Complaints
  *Loss of items/cart/pet for ooc reasons***
  *Bugs that cause the loss of items
  *Area typos or inaccessibility
  *Quest typos or inaccessibility

If you have any questions on what kind of email goes where, you can check ingame to make sure you are sending it to the right place. Thank you for your time.

***This would depend on the severity of the situation, the items lost/quest items lost/animals lost and carts lost.

[Raona]

This has been added to the helpfiles (more to do on that front). Thank you for spelling it out, Oghma!

If the monitor(s) of any of the other addresses wishes to have a more explicit list in the helpfiles describing what their address is for, or how to use it, please let me know. (Dalvyn: I already have what I need for the builder's address, and will put it in when I can.)

[Raona]

Follow-up: More explicit information has been added to the helpfiles for each of the addresses. If those who monitor them could confirm that they like what they say, I'd appreciate it:
Applications
Complaints
Publications
Builders

Also, to my fellow players - Check that your address books have the updated addresses in them! Indeed, purge them of any old ones...I sent my last two applications to the old applications address, and then wondered why I never heard back about them!

[Oghma]

Also, please remember to include your account or character name in the applications you send. Otherwise we might not be able to link them to the character ingame.