Forum Mail

Dalanna · Post by **Dalanna** » Wed Oct 10, 2007 2:05 am

Welcome to Forgotten Kingdoms Forums Forums

Please keep this email for your records. Your account information is as
follows:

----------------------------
Username: XXXXXX
Password: XXXXXX
----------------------------

Your account is currently inactive, the administrator of the board will
need to activate it before you can log in. You will receive another
email when this has occured.

Please do not forget your password as it has been encrypted in our
database and we cannot retrieve it for you. However, should you forget your
password you can request a new one which will be activated in the same
way as this account.

Thank you for registering.

--
Thank you

The Administrators of Forgotten Kingdoms Mud.

Every new player recieves this email, from "Nobody", when applying for the FK forum. This email is a bit misleading. The "administrator of the board" is actually the player applying. And there is no second email that will arrive when the administrator activates you.

HELP FORUM explains exactly what has to be done. They have to go into the game and type "FORUM ACTVATE NAME." The problem though is that players don't know to look for the help file. They think the activation is out of their hands and in a stack of applications in an Immortal's inbox someplace.

I know it has happened to myself, the player who brought me to FK, and one of the newest players in game. I'm not going to give names because I haven't ask permission to use them as examples. Most of us either find out by complaining to someone OOC that the Administrator never got back to them or by having to ask on ASK channel only to feel very silly once its discovered how easy it is to activate.

I'd like to propose the following or a similar letter be auto-mailed to new players instead of the former email to alleviate this confusion:

Welcome to Forgotten Kingdoms Forums Forums

Please keep this email for your records. Your account information is as
follows:

----------------------------
Username: XXXXXX
Password: XXXXXX
----------------------------

Your account is currently inactive. To find out how to activate this account view
HELP FORUM in game. If you need assistance please feel free to contact the
player support on the ASK channel in game.

Please do not forget your password as it has been encrypted in our
database and we cannot retrieve it for you. However, should you forget your
password you can request a new one which will be activated in the same
way as this account.

Thank you for registering.

--
Thank you

The Administrators of Forgotten Kingdoms Mud.

Lathander · Post by **Lathander** » Wed Oct 10, 2007 3:56 am

I just want to chime in here and applaud your post. Not only did you point out a problem that exists, you offered a detailed solution. Thank you.

The last thing we need is people ooc complaining about imms not getting back to them.

Mask · Post by **Mask** » Wed Oct 10, 2007 8:11 am

Email template updated!

Kelemvor · Post by **Kelemvor** » Wed Oct 10, 2007 1:53 pm

The last thing we need is people ooc complaining about imms not getting back to them.

I thought that was the default position

Dalanna · Post by **Dalanna** » Tue Oct 23, 2007 12:09 pm

Your account has been created. However, this forum requires account activation by the administrator. An e-mail has been sent to them and you will be informed when your account has been activated

Click Here to return to the Index

You still get this message on the forum website after creating an account. And this message again gives the false impression that an immortal will be pushing the activate button at some time. This message should probably read something along these lines:

Your account has been created and is currently inactive.
To find out how to activate this account view HELP FORUM
in game. If you need assistance please feel free to contact the
player support on the ASK channel in game.